Privacy Policy

1. Introduction

NOLA PICKUP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, username, email address, location
• Profile Information: Bio, profile photo, and other optional information
• Listings: Item descriptions, photos, pricing, and categories
• Messages: Communications between buyers and sellers
• Transaction Data: Purchase history and reviews
• Payment Information: Processed securely through Stripe (we don't store full card details)

2.2 Automatically Collected Information

• Device Information: IP address, browser type, device type
• Usage Data: Pages visited, time spent, and interaction patterns
• Cookies: Session management and authentication

3. How We Use Your Information

• Provide and maintain the marketplace platform
• Process transactions and send transaction-related emails
• Enable communication between buyers and sellers
• Send important updates about your account or the service
• Improve our services and develop new features
• Prevent fraud and enforce our Terms of Service
• Comply with legal obligations

4. How We Share Your Information

We may share your information with:

• Other Users: Your username, profile, and listings are publicly visible. When you message another user, they can see your profile information.
• Service Providers:
  • Stripe (payment processing)
  • Amazon S3/DigitalOcean Spaces (file storage)
  • Postmark (transactional emails)
  • DigitalOcean (hosting)
• Legal Requirements: When required by law, subpoena, or legal process
• Business Transfers: In connection with a merger, sale, or acquisition

5. Data Security

We implement industry-standard security measures to protect your information:

• HTTPS encryption for all data transmission
• Secure password hashing with bcrypt
• Regular security audits and updates
• Limited employee access to personal data

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and associated data
• Opt-Out: Unsubscribe from marketing emails (transactional emails may still be sent)
• Data Portability: Request your data in a machine-readable format

To exercise these rights, email us at [email protected].

7. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve performance and security

You can control cookies through your browser settings, but disabling cookies may limit functionality.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: